Frequently Asked Questions

Deliveries and Returns

We will process your order promptly during business hours.
You will receive a shipping confirmation email once your order has been processed.
Note that we do not ship on weekends and holidays.
Please allow 3-9 business days to complete delivery of your order.

Every order of 75$ or more will receive free delivery.

All our packaging is made from recycled materials. Find out more here.

We only ship to Canada. If you wish to purchase from the US, please visit our US website here.

If you need to return a product to INSIGHT Professional Canada, please contact us by email (see CONTACT US in the footer) to initiate the procedure.
Returns are accepted within 90 days of purchase and only for unopened products.
It will be necessary to have the packing slip or the original invoice on hand.


We evaluated our production process from start to finish and came up with an environmentally sustainable model.
We use 100% renewable energy and recycled materials to reduce and neutralize our carbon footprint.

No, INSIGHT is totally cruelty free.

Products from our LENITIVE and SENSITIVE lines are all COSMO certified.

Products in our SKIN and MAN lines are all Eco Bio Cosmetic certified.


Yes! Find out more and register here !

Yes! We have try-out kits ready for new affiliates to discover our amazing products.

Video content with any INSIGHT products is always the best, but any content giving your honest opinion about the product or how you use it is great!